3 Year Limited Warranty
LIMITED WARRANTY COVERAGE AND PERIOD OF COVERAGE
Please note: All claims made under the Dream 3-Year Limited Warranty will be governed by the terms set out in this warranty document.
PLEASE NOTE THAT THIS LIMITED WARRANTY CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS.
Your Product is warranted against defects in materials and workmanship for a period of 3 YEARS from the original date of purchase ("Warranty Period") when used properly and safely. This Limited Warranty is only applicable for claims that occurred in the country to which the Product is first delivered following the original date of purchase. If a defect arises during the Warranty Period, Dream, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product for a product with substantially equivalent functionality formed from new and/or previously used parts that are substantially equivalent to new in performance and reliability, or a product that is substantially functionally equivalent to the product it replaces.
Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (i) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (ii) the remaining time left in the original Warranty Period.
This warranty extends to original purchasers only, not to any re-sold units.
The warranty will be automatically terminated without notice
if the Product has been subject to:
Intentional damage. The warranty shall terminate if the purchaser is found to have broken or otherwise damaged the Product on purpose. Dream will not offer a refund. In addition, Dream reserves the right to take legal action if the purchaser is found to have caused the damage for financial gain.
WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover "Ineligible Products,"
which are products marked as "sample" or "Not
for Sale", or sold "AS IS"; or any Products that
have been subject to:
IMPORTANT RESTRICTION FOR SERVICE
To make a claim under this Limited Warranty, the owner of the Product must contact Dream customer support at (610) 360-7874, or via email at email@example.com, and notify Dream of the owner's intention to bring such claim during the Warranty Period, provide a description of the alleged failure, and obtain a Return Merchandise Authorization ("RMA"). The owner of the Product may be required to send logs, photos or other data from the Product to Dream to verify the alleged failure.
All Product(s) must be returned in either their original packaging or packaging providing an equal degree of protection, together with proof of purchase, to the address specified by Dream. Contact Dream for a ship to address. It is your responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier, as proof that the possession of the returned product shipment was transferred to the carrier.
If your claim is determined by Dream to be covered by this Limited Warranty, Dream shall bear the shipping costs associated with the return of the original Product and shipment of the replacement or repaired Product to you. Any Product that is returned to Dream without a valid warranty claim or without an RMA may be rejected, returned to you at your cost, or kept for 30 days for your pick-up and then disposed of in Dream's sole discretion. In these instances, Dream may also charge an assessment cost to you prior to shipping a unit back or it being picked-up.
NOTICE AND CONTACT
Any notices given by you under this Limited Warranty shall be given by email to the following address: firstname.lastname@example.org
If you would like to contact Dream customer support, please call us at (610) 360-7874, or contact us via email at email@example.com.
YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You
may also have other legal rights that vary by state, province,
or jurisdiction. Likewise, some of the limitations in this Limited
Warranty may not apply in certain states, provinces or jurisdictions.
The terms of this Limited Warranty will apply to the extent permitted
by applicable law. For a full description of your legal rights,
you should refer to the laws applicable in your jurisdiction
and you may wish to contact a relevant consumer advisory service.