Policies & Warranty


For larger products typical payment schedules are as follows: a 25% deposit initiates an order. Follow on installment payments are specified in the quote and/or invoice based on milestones.


Credit cards are accepted through PayPal. Checks and money orders are also accepted, as well as direct wire transfers.

Checks should be made payable to Dream Aerospace Systems.


Custom projects cannot be returned. All deposits and/or payments for custom projects are non-refundable.

3 Year Limited Warranty

LIMITED WARRANTY COVERAGE AND PERIOD OF COVERAGE
The following limited warranty ("Limited Warranty") is provided by Dream Aerospace Systems, ("Dream") and is applicable to your Dream opto-mechanical instrument, including any Dream-branded accessories provided to you with such product(s) (collectively the "Product"). The Limited Warranty is effective upon Dream's receipt of your payment in full for such Products. In the case that such Products were not purchased directly from Dream, Dream will require proof of purchase to confirm the purchase date. We make no warranties, whether statutory, express or implied, regarding the Product except those expressly stated in this Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Please note: All claims made under the Dream 3-Year Limited Warranty will be governed by the terms set out in this warranty document.

 

PLEASE NOTE THAT THIS LIMITED WARRANTY CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS.

Your Product is warranted against defects in materials and workmanship for a period of 3 YEARS from the original date of purchase ("Warranty Period") when used properly and safely. This Limited Warranty is only applicable for claims that occurred in the country to which the Product is first delivered following the original date of purchase. If a defect arises during the Warranty Period, Dream, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product for a product with substantially equivalent functionality formed from new and/or previously used parts that are substantially equivalent to new in performance and reliability, or a product that is substantially functionally equivalent to the product it replaces.

Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (i) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (ii) the remaining time left in the original Warranty Period.

This warranty extends to original purchasers only, not to any re-sold units.

The warranty will be automatically terminated without notice if the Product has been subject to:
Modification or repair of the Product, in part or in whole, by any person or company other than Dream. The warranty will also be automatically terminated without notice if the user adjusts something specifically outlined in the manual they are directed not to alter or adjust.

Intentional damage. The warranty shall terminate if the purchaser is found to have broken or otherwise damaged the Product on purpose. Dream will not offer a refund. In addition, Dream reserves the right to take legal action if the purchaser is found to have caused the damage for financial gain.

 

WHAT THIS LIMITED WARRANTY DOES NOT COVER

This Limited Warranty does not cover "Ineligible Products," which are products marked as "sample" or "Not for Sale", or sold "AS IS"; or any Products that have been subject to:
Damage caused by modifications, alterations, tampering, disassembly, or improper maintenance or repairs;
Damage due to use, handling, storage, installation, or testing not in accordance with static use of the Product or other instructions and recommendations provided by Dream from time to time;
Abuse or misuse of the Product;
Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane;
Damage from a collision caused by use of the Product in a manner not intended or out of the control of the Dream product or Dream, objects striking the Product, or if the Product is dropped, hit, bent or crushed, exposed to temperatures below -5C or above 40C, or submerged in water, regardless of cause.
Damage caused by failure to update the software in a timely manner to protect against operational failures.
Damage caused by operation in bad weather, poor or low lighting conditions, and any other environmental conditions (i.e. strong winds, rain, sand/dust storms/fog, etc.).
Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
Damage caused by any issues when using unauthorized third-party parts or software.
This Limited Warranty does not cover (i) any damage caused by software interruptions or errors (including but not limited to damage resulting from collisions, accidents, or objects striking the optics or opto-mechanical instrument as a result of such interruptions or errors), (ii)consumable parts, unless damage is due to a failure of the Product to conform to its specifications(even if such consumable parts are packaged or sold with the Product), (iii)normal wear and tear, including cosmetic damage such as scratches, dents or chips. Use of the Product or its software counter to the Product or software manual(s) can impair the Product's performance and may invalidate this Limited Warranty.

 

IMPORTANT RESTRICTION FOR SERVICE

To make a claim under this Limited Warranty, the owner of the Product must contact Dream customer support at (610) 360-7874, or via email at info@dreamscopes.com, and notify Dream of the owner's intention to bring such claim during the Warranty Period, provide a description of the alleged failure, and obtain a Return Merchandise Authorization ("RMA"). The owner of the Product may be required to send logs, photos or other data from the Product to Dream to verify the alleged failure.

All Product(s) must be returned in either their original packaging or packaging providing an equal degree of protection, together with proof of purchase, to the address specified by Dream. Contact Dream for a ship to address. It is your responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier, as proof that the possession of the returned product shipment was transferred to the carrier.

If your claim is determined by Dream to be covered by this Limited Warranty, Dream shall bear the shipping costs associated with the return of the original Product and shipment of the replacement or repaired Product to you. Any Product that is returned to Dream without a valid warranty claim or without an RMA may be rejected, returned to you at your cost, or kept for 30 days for your pick-up and then disposed of in Dream's sole discretion. In these instances, Dream may also charge an assessment cost to you prior to shipping a unit back or it being picked-up.

 

NOTICE AND CONTACT

Any notices given by you under this Limited Warranty shall be given by email to the following address: info@dreamscopes.com

If you would like to contact Dream customer support, please call us at (610) 360-7874, or contact us via email at info@dreamscopes.com.

 

YOUR RIGHTS AND THIS LIMITED WARRANTY

This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinces or jurisdictions. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.
Revised December 6, 2019